1. Refund Policy

At Moonlight Crystals, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a straightforward refund policy outlined below:

1.1 Eligibility for Refund

To be eligible for a refund, please ensure that:

  • The item is in its original condition and packaging, and it has not been used or damaged.
  • You initiate the refund request within [X] days of receiving the product.
  • You provide proof of purchase, such as the order number or receipt.

1.2 Refund Process

To request a refund, please follow these steps:

  1. Contact our customer support team at [Email/Phone] and provide the necessary details, including your order number and reason for the refund.
  2. Once your refund request is approved, you will receive instructions on how to return the product.
  3. Return the item in its original condition and packaging to the specified address within [X] days from the date of approval.

1.3 Refund Method

Refunds will be processed using the original payment method used for the purchase. Please note that it may take a few business days for the refund to be reflected in your account, depending on your financial institution.

1.4 Non-Refundable Items

Certain items are non-refundable, including:

  • Personalized or custom-made products.
  • Gift cards or vouchers.
  • Products that have been used, damaged, or not in their original condition and packaging.

2. Returns Policy

We accept returns for eligible items that meet the criteria outlined below:

2.1 Eligibility for Returns

To be eligible for a return, please ensure that:

  • The item is in its original condition and packaging, and it has not been used or damaged.
  • You initiate the return request within [X] days of receiving the product.
  • You provide proof of purchase, such as the order number or receipt.

2.2 Return Process

To request a return, please follow these steps:

  1. Contact our customer support team at [Email/Phone] and provide the necessary details, including your order number and reason for the return.
  2. Once your return request is approved, you will receive instructions on how to return the product.
  3. Return the item in its original condition and packaging to the specified address within [X] days from the date of approval.

2.3 Return Shipping

The cost of return shipping will be the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or damaged product).

3. Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or provide a full refund, including return shipping costs.

4. Contact Us

If you have any questions or need assistance regarding our Refund and Returns Policy, please contact us using the following details:

Moonlight Crystals
Address: [Your Address], Melbourne, Australia
Phone: 0466 692 007
Email: contact@moonlightcrystals.com.au